Shipping policy


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 GRYND STORE SHIPPING AND REFUND POLICY AS AT SEPTEMBER 2025 

  1. INTRODUCTION: 1.1 Gryndstore.co.za (“Grynd”) is owned and operated by Yired (Pty) Ltd with registration number 1996/014304/07 (“Yired”). The shipping and refund policy aims to expand upon returns and shipping to the customer (“you, your, yourself”) and facilitation of this by Grynd/Yired (“our, we, us”). 
  2. 1.2 Yired’s address is 4 Albury Road, Dunkeld West, Johannesburg. 
  3. 1.3 Grynd is an online e-commerce store. 
  4. 1.4 By using Grynd you are agreeing to be bound by these website terms and conditions, privacy policy and this shipping and refund policy. 


  1. SHIPPING POLICY: 2.1 Our shipping partner is The Courier Guy. 
  2. 2.2 Delivery shall take place between 3 days (in main city areas) to 7 days (in areas outside main city areas) by the shipping partner. Yired and the shipping partner may use your contact number, delivery address, product information and other necessary information in order to effect the delivery and create waybills and tracking information. For further information on how third parties may use your information please refer to paragraph 5.4 of our privacy policy. 
  3. 2.3 A shipping fee of R99 shall be charged on deliveries, which is subject to change. 
  4. 2.4 As far as possible in accordance with law, Grynd and Yired shall not be responsible for incomplete or incorrect delivery as a result of the customer’s negligence or providing of inaccurate information. 


  1. COLLECTION OF PRODUCTS: 3.1 Through our shipping distributor, we have several pick up points around South Africa. The Courier Guy shall collect the product chosen from Yired’s offices and deliver same to a collection point chosen during the checkout process. 
  2. 3.2 Customers are advised to ensure that their shipping details are correct at the time of placing their order on Grynd to expedite the shipping process. 
  3. 3.3 For full terms relating to collection points please refer to the Courier Guy terms and conditions contained at this link: Terms & Conditions – The Courier Guy 


  1. REFUNDS AND RETURNS: 4.1 You may return products to Yired/YFM’s premises at 4 Albury Road, Dunkeld West, Johannesburg between the hours of 09:00 – 16:00 within 7 days of receipt of the product from Grynd (any costs of return of the goods such as transport costs shall be for the customer’s account and Yired shall be under no obligation to reimburse the customer for same). The following conditions must be met in order for the refund to be effected: 4.1.1 You must have proof that the product was bought from Grynd, as this may be requested. 


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4.1.2 The product must be in the original packaging with labels attached. 

4.1.3 The product cannot be used or worn. 


4.2 Yired will inspect the goods to ensure that the abovementioned conditions have been met. 

4.3 If the conditions are met then Yired may process a refund to the customer’s bank account, which may reflect within 21 days of return of the goods to Yired/YFM’s premises. 

4.4 Exchanges are not under any circumstances accepted. 



  1. DEFECTIVE PRODUCTS: 5.1 Yired takes exceptional care to ensure that products are fit for purpose and defect free. 
  2. 5.2 You may return products that are defective to Yired/YFM’s premises at 4 Albury Road, Dunkeld West, Johannesburg between the hours of 09:00 – 16:00 within 7 days of receipt of the product from Grynd (any costs of return of the goods such as transport costs shall be for the customer’s account and Yired shall be under no obligation to reimburse them for same). The following conditions must be met in order for the refund to be effected based on defective goods: 5.2.1 You must have proof that the product was bought from Grynd, as this may be requested. 
  3. 5.2.2 There is a manufacturing defect which arises upon receipt of the product or upon using the product (fair wear and tear excluded and not due to incorrect product usage or using the product unreasonably). 

  5. 5.3 Yired will inspect the goods to ensure that the abovementioned conditions have been met with regard to defective products. 
  6. 5.4 If the conditions are met then Yired may replace the product with a new product; or alternatively another item on Grynd of the same or higher value. 


  1. Contact/other details of Yired 6.1 The contact details of Yired (Pty) Ltd with registration number 1996/014304/07 are as follows: 6.1.1 Physical address/address for legal service: 4 Albury Road, Dunkeld West, Johannesburg. 
  2. 6.1.2 Telephone number: 011 759 6300 
  3. 6.1.3 Email address: returns@yfm.co.za 
  4. 6.1.4 Main business: radio/media 
  5. 6.1.5 Director: Antonio Lee 


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